Automate sales order processing

Order processing is the process in which customer orders are received, checked, processed and recorded in your ERP or order management system. Think of orders that arrive by email, PDF, Word, sales channels or other documents. A streamlined order processing system helps organisations manage growth, customer relationships, communication and fulfilment better.

Automating order processing means that customer orders are imported digitally, data is recognised and information such as customer, item, quantity, price and delivery date is checked against your ERP. Automation can shorten processing times, reduce manual steps and errors, and improve the accuracy of order entry.

Discrepancies in price, item, quantity or stock can be made visible. Depending on the configuration, the order can be routed to the right person, such as a sales employee, inside sales employee, account manager or management. Because errors are spotted sooner, you can act faster, improve customer communication and strengthen loyalty.

ImageCapture is not a full order management system. Your ERP remains leading for inventory management, delivery, fulfilment, order picking, shipping costs and further handling. ImageCapture mainly automates the document flow before the sales order. That is why the solution fits alongside existing order management software, WMS, commerce platforms and logistics software.

ImageCapture does not automate the full order-to-cash process. The solution focuses on the first step: processing customer orders digitally and converting them into a sales order in your ERP. Processes such as payment, shipping, packing, order picking and fulfilment stay in your existing systems.

Yes, customer orders can be processed digitally from emails, PDFs, Word documents or other order documents. When orders come from different sales channels, data validation remains important. The degree of automation depends on the document structure, the ERP integration and the level of control you want.

ImageCapture can recognise or complete customer data, company name, references, item codes, descriptions, products, quantities, prices, delivery week, delivery date, warehouse and other order data, among other things. Where needed, data can be synchronised with ERP data, so customers, items and prices line up better with your existing administration.

Yes, depending on your ERP integration and configuration, ImageCapture can process customer orders into sales orders. Data is recognised, checked and, where needed, reviewed through a workflow. When there are discrepancies, a sales employee, inside sales employee or other contact can be made responsible for follow-up.

Yes, depending on your ERP integration, ImageCapture can compare order data with available ERP data, such as known items, stock levels, availability, prices, warehouse information or other data that matters for order processing. For tasks such as order picking, pick lists, warehouse layout and directing warehouse staff, your WMS or logistics software remains leading.

ImageCapture connects with more than 60 systems. During a demo we look at which integration and configuration fit your ERP, sector, order process and the way customer orders come in. We also discuss which implementation makes sense, which obligations or internal agreements apply and where automation helps to reduce manual work, operating costs and delays.