Automate Exact Globe order processing
From customer order to sales order
With ImageCapture, you can automate Exact Globe order processing: orders are automatically read, validated and transferred to Exact, including workflow and document capture.
Here’s how to automate
order processing in Exact Globe
Customer orders come in via PDFs, emails and Word files. In Exact Globe, this quickly leads to a lot of retyping, checks and manual corrections. With ImageCapture, this entire process is automated and structured.
Workflow in case of price or item discrepancies
Deviations are immediately recognized and automatically presented to the appropriate colleague for approval.
Direct feedback to customers
Receipt and rejection messages are sent automatically, including document and language settings based on the customer.
Complete file built per customer order
The complete process, document, email, checks and decisions, is captured in one searchable order file.
Processing
Controlling
Generating
Archiving
Success!
Importing
Win back precious hours in your ordering process
With one streamlined workflow, from incoming customer order to fully created sales order.
Smart integration
Automatic synchronization of customers, prices, items and scales
Support customer appointments, languages and delivery addresses
Price and item validation
Instant notification of price discrepancies, scales and missing items
Understanding discrepant or incomplete order information
Suitable for organizations with complex sales structures
File construction by customer order
Document, attachments, email text and decisions centrally stored
Findable by customer, article, reference, status or workflow phase
Fully auditable by assignment
Schedule a no-obligation demo
Experience the benefits of our solutions within your Exact Globe administration.
Frequently asked questions about Exact Globe order processing
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How can you have customer orders automatically processed into sales orders in Exact Globe?
By using software that automatically reads incoming orders and links them to customers, items and prices in Exact Globe. Documents such as PDFs, Word files or emails are translated into structured order data that is immediately suitable to be built as a sales order.
How are prices and item information verified?
ImageCapture automatically compares all found prices, scales and item codes with the data in Exact Globe. Discrepancies are made visible immediately, so that no incorrect orders are created.
What happens if a customer order deviates from the price agreements?
When prices, tiers or items do not match the agreements in Exact Globe, the order automatically enters the workflow. The appropriate colleague is given the task of reviewing and approving or rejecting the discrepancy.
Can a sales order be created automatically in Exact Globe?
Yes. Once the order is approved, ImageCapture automatically builds the sales order with all header and line data, conditions, delivery addresses and language settings, fully following Exact Globe logic.
How are rejected or incomplete customer orders processed?
In case of rejection or missing data, ImageCapture can automatically send a message back to the customer, in the appropriate language, explaining or requesting additional information. Full processing is recorded in the order file.
Does automated order processing work with large order volumes?
Yes. The solution is suitable for high order volumes, extensive item files and complex pricing and tiered pricing agreements. ImageCapture, especially in Globe environments, takes a lot of manual work and error proneness out of the process.
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