Automate Exact Online order processing
From customer order to sales order
Customer orders come in as PDF, Word or e-mail. With ImageCapture, you fully automate Exact Online order processing: orders are converted to controlled sales orders, including price control, workflow and automatic customer communication.
Here’s how to automate
order processing within EOL
Customer orders come in via PDFs, emails and attachments. In Exact Online, that quickly means a lot of manual work and little control over the process.
Complete workflow on sales orders
Deviating prices or items are automatically submitted to the appropriate colleague.
Automatic customer communication in own language
Thank you, receipt and rejection messages are automatically sent in the customer’s language.
One complete order file with audit trail
All documents, emails, attachments and decisions are stored centrally.
Processing
Controlling
Generating
Archiving
Success!
Importing
Win back precious hours in your ordering process
With one integrated workflow, from incoming PDF to created order.
Smart integration
Automatic synchronization of customers, items, prices and scales
Support for customer-specific conditions, languages and delivery addresses
Sales orders are built completely in accordance with Exact logic
Price and item validation
Control of price agreements, scales and non-standard items
Instant insight into missing or inconsistent data
Supports complex sales structures and customer agreements
File construction by customer order
Document, attachments, email text, decisions and status in one place
Searchable by customer, item, reference, price or workflow status
Always auditable, fully recorded per assignment
Schedule a no-obligation demo
Experience the benefits of our solutions within your Exact Online administration.
Frequently asked questions about Exact Online order processing
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How can you have customer orders automatically processed into sales orders in Exact Online?
With software that recognizes incoming orders, reads them and converts them into structured order data. Think of orders that come in as PDFs, Word files or emails. These are automatically translated into sales order information ready for processing in Exact Online.
How are prices and item information verified?
During the processing of a customer order, item data, prices, scales and customer agreements are compared with the data in Exact Online. Any discrepancies are reported immediately so that the appropriate colleague can determine what to do with it.
What happens if a customer order deviates from the price agreements?
When a price, item or quantity does not match the recorded agreements, the order does not go directly to Exact Online. Instead, it is presented to the responsible employee or department for review. This keeps the order flow controlled and error-free.
Can a sales order be created automatically in Exact Online?
Yes. After an order is reviewed and approved, the data can be automatically transferred into Exact Online. The sales order is built according to Exact’s standard structure, including header and line information.
How are rejected or incomplete customer orders processed?
Rejected or incomplete orders are not created as sales orders. However, they are recorded so that it remains clear what was delivered and why it was not processed. This makes it easy to determine follow-up actions or send feedback to the customer.
Does automated order processing work with large order volumes?
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